New Part Returns: We do not accept the return of electrical, electronic, parts specials (close outs) non-stocking (special order) and fuel injection parts. NO EXCEPTIONS.
A 20% restocking charge will be asessed on all returns unless the return is necessary due to an error on our part.
No returns will be accepted after 30 calendar days of purchase.
New part returns can only be accepted if we have given our prior consent to such a return and if it is within 30 days from the date of purchase. To obtain approval for a new parts return, please ask your salesperson to issue a return merchandise authorization (RMA). Our RMA number has to be mentioned on the outside of the return package, otherwise our warehouse will refuse acceptance.
New Parts: All returned parts must be in saleable condition. The part must never have been installed, must be in the original packaging, and must be in good clean condition with no markings, handwriting, grease or dirt.
New part returns must be shipped with freight and insurance being paid by the sender (prepaid). If the return has to be made because of an error on our part, we will refund the shipping. In specific cases, at our discretion, we may issue a UPS call tag.
Core returns: All cores must be returned CLEAN and in the original packaging. The return shipping must be paid for by the customer (prepaid). Only cores that are identical to the part order will be accepted for core credit. PLEASE NOTE: Zim's may not be able to issue immediate credit for the core. Many of our rebuilders insist on examining the core before they give credit. This could take as long as six weeks.
ALL CORES MUST BE RETURNED TO US WITHIN 30 DAYS OF THE DATE OF THE SALE OF THE ORIGINAL UNIT FOR FULL CORE VALUE! Any period longer than 30 days WILL result in a reduction or possibly NO core refund. This is very important. If we don't get cores back we can't rebuild them and have them available for sale.
Used parts: Used parts are always sold on an "AS IS" basis. Returns will only be accepted due to an error on our part.